SOK9T serves the following areas of Manhattan
Westside North to W 96 St, Riverside to CPW — South to Houston St, Hudson River to 5th Ave
Eastside North to E 86 St, 5th Ave to 2nd Ave — South to 14 St, W B'way to 2nd Ave
If you are outside our covered areas or from other boroughs, we will meet in Central Park West locations—59 St or 96 St.
A travel fee may be required if beyond the covered areas. (K9 Training Services Manhattan)

Please note: My schedule now does not allow me to train on the east side of Manhattan or below 14th St. on the East Side. Most aggression, reactivity, or guarding issues, even in the home, are most effectively addressed in a different environment, mainly outdoors in Central Park West, where there are fenced-in areas when needed, always distractions, and many dogs/people to work around. *However, we will plan at least one in-home visit if any in-home unwanted behavioral issues persist. *Training in your home depends on your location.

Appointment Hours
Client hours outside my Hell's Kitchen base: Mon-Sun 10:30 am — 4:00 pm.

Cancellations & Missed Appointments
You may change your reservation for any services up to 48 hours before the scheduled time. However, you will be charged the full session fee if you cancel or miss an appointment with less than 48 hours’ notice.

Class Expiration
Paid-for services must be used within four months from the time of purchase.

COVID Guidelines
Please follow the following safety guidelines: Maintaining social distancing and wearing masks indoors are our safety requirements. I will only work at home with up to two people present during the training session. Taking turns being in the training area with another family member is okay. Please keep at least a few windows open when possible to maximize airflow. Also, please keep your face mask on for the entire session, covering the mouth and nose. If you need to, please reschedule if you do not feel well, and note that the lesson will end and be forfeited if anyone presents with symptoms.

Follow-Up Support for Training Lessons
Following any training lessons, if you have questions or issues, please e-mail or call me during business hours Monday through Sunday. With few exceptions, phone calls and emails will be returned the same day or within 24 hours. I am committed to your dog's great success and to you for your dog’s life.

FREE Drop-In Group Classes
After completing one of our training packages, you can transition into our FREE Drop-In Group Classes for up to 12 classes. Group classes are held between March–November (not held during snow/rain; & <38°/>88°) in Central Park West. We will provide you with the exact time and location in CPW at the end of your classes. You can drop in when you want. All you need to do is RSVP by email at least 24 hours before the monthly class you'd like to attend.
Please Note
– Classes are 60 minutes long and start on time. 
– Dogs must be on a leash. 
– There is a maximum of two dog owners per dog. 
– Limit up to 20 people (NYC CP rules) and 18 dogs per class. 
– Social distancing and face masks are required. 
The FREE Drop-In Group Classes are an added-value program. Dates, times, the number of monthly classes, and the offering's length are subject to change or removal without notice.
*Free Drop-In Group Class times and locations are subject to change. Additionally, SOK9T can cancel individual classes or stop offering all "Free Drop-In Group Classes" anytime.

Hours of Operation
We’re available by phone at 917-848-3108, 8 am-8 pm, Monday through Sunday (if we miss your call, we will respond ASAP), or by email 24/7. 

Payments
Please pay for all training and services in full online by credit card in advance of all scheduled training sessions or other services. Visa, MasterCard, and PayPal are accepted.

Photos/Videos
Photos/videos of your dog(s) may be taken while working with Spot-On K9 Training for use in marketing or training materials. By using Spot-On K9 Training, you agree to allow Spot-On K9 Training to use your dog’s name and any images or likeness taken during any of our walking or training programs. We will never disclose your name without your prior written consent or having uploaded or displayed it.

Refunds/Exchanges/Unused Classes
I regret that exchanges for scheduled services are not available for canceled/missed appointments with less than 48 hours prior notice. The client absolutely understands that SOK9T does not offer Refunds, and the client will not seek to collect Refunds or make Exchanges or Transfers for unused classes or services.

Unconfirmed Classes Will be Forfeited
To be fair to my clients trying to schedule class time, if SOK9T provides and sends you specific dates for your class schedule and you do not try to contact SOK9T to confirm or cancel those dates within five days of receiving them, then SOK9T will cancel those unconfirmed dates, and the classes will be forfeited without a refund, exchange, or change of date. Also, no refunds are given for missed or canceled classes with less than 48 hours' notice.

Referral Program
The SOK9T Referral Program allows me to give back to my clients and say, "I Ruff You." SOK9T will Venmo or send you $30 cash or a gift certificate for each newly referred client. Very Spot-On!

*Travel Fees
Other boroughs or non-covered areas: Please inquire about training and possible travel fees in your area.
Manhattan: Beyond the covered area; $50-$100+ round trip per class. If necessary, traveling more than ten blocks and less than 15 from the closest subway station: $30+ round trip per lesson.
Outer-boroughs: Round trip fees per lesson
*In some areas, depending on travel times and transportation, in-person training is not available.
*Prices are subject to change.